Refund policy

RAREN – Return & Refund Policy

Effective Date: [Insert Date]

At RAREN, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, you may request a return in accordance with the policy below.

1. Return Eligibility

Items are eligible for return within 7 days of delivery, provided that:

  • The product is unused, unworn, and unwashed.
  • The original tags and packaging are intact.
  • The product has not been altered, damaged, stained, or otherwise used.
  • You have valid proof of purchase or the original order details.

Products returned without their original tags or packaging may be rejected.

2. Non-Returnable Items

The following products cannot be returned:

  • Items that have been worn, washed, altered, or damaged by the customer.
  • Products with missing or removed tags.
  • Items returned after the 7-day return period.
  • Gift cards or other products specifically marked as non-returnable on the website.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs showing the packaging, if applicable.
  • A brief description of the issue.

After verification, RAREN may provide a replacement, exchange, or refund, depending on availability and the circumstances.

4. Return Process

To request a return:

  1. Contact RAREN through [ WhatsApp number:9787077038] with your order number.
  2. Explain the reason for the return.
  3. Provide photographs if requested.
  4. Wait for return approval and instructions.
  5. Pack the product securely with its original tags and packaging.
  6. Ship or hand over the product according to the return instructions provided by RAREN.

Returns sent without prior approval may not be accepted.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method.

Refund processing and bank/payment-provider timelines may vary. RAREN is not responsible for delays caused by banks, payment gateways, or other financial institutions.

6. Exchanges

If you would like to exchange an eligible product for another size or eligible item, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested size or product is unavailable, we may offer another suitable option or a refund, where applicable.

7. Return Shipping

For a wrong, defective, or damaged product, RAREN will provide an appropriate resolution and, where applicable, cover the return shipping cost.

For a return due to a change of mind, incorrect size selection, or similar customer preference, return shipping charges may apply.

8. Refund Rejection

A return or refund request may be rejected if the product:

  • Shows signs of use or washing.
  • Has been damaged after delivery due to customer handling.
  • Has missing, damaged, or removed tags.
  • Is returned outside the applicable return period.
  • Does not match the product originally shipped by RAREN.

9. Cancellation

Order cancellation may be possible before the order is shipped. Once an order has been shipped, cancellation may no longer be available and the customer may need to follow the applicable return procedure.

10. Contact Us

For return, exchange, or refund assistance
RAREN 

WhatsApp/Phone: [9787077038]
Website: [Your Website URL]
Business Address: [no. 56 Echimara street north andal street Trichy - 620002

RAREN reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.

Thank you for shopping with RAREN.